Safety Policy

Effective date: September 23, 2023

Frozen Giants ehf operates outdoor activity tours that mostly take part in a harsh but beautiful nature with unforeseeable weather. Our number one priority is the safety of our clients and guides and therefore we have built up a safety policy for both our clients and guides.

Change or cancellation of tours.

All guides from Frozen Giants ehf. have experience and knowledge of the tour they manage as well as a certified First Aid license. Our guides have the authority to change and/or cancel tours for safety reasons. They assess the situation and base their assessment on their knowledge and experience of the area. A cancellation or change in schedule can be applied when the weather changes for the worse, if the weather forecast for the day is bad, dangerous or if we have a natural situation that causes cancellation. An example of reasons for cancellations would be but are not limited to. if there is a chance of avalanche, unstable ice in the ice caves or a similar situation.

In case of cancellation, to ensure the safety of our clients and guides, the rules from Frozen Giants Terms and conditions apply concerning refund.

Health information of clients.

To secure everyone's safety it is very important for our guides to know about any underlying diseases or conditions that could affect a clients ability to participate in our tours. Every client should read through the list below and let the guide know before the tour so he can make the appropriate arrangements and so he can respond appropriately in case of medical emergency.

Diabetes
Epilepsy
Heart disease
High blood pressure
Low blood pressure
Claustrophobia
Fear of heights (Acrophobia)
Other
If you have a emergency medication like injectors for anaphylaxis or pills for chest pain (Nitroglycerin ) please inform the guide where they are.
If you take any medication on a regular basis, please inform the guide.
If you know of any underlying or hereditary disease, condition or allergy, please inform the guide.